Payment policies
Valid from: 01 January 2025
At DressU, we strive to provide our customers with a transparent and secure shopping experience. This Payment Policy describes our practices related to payment processing for all products and services purchased on our website. We encourage you to read it thoroughly.
1. Accepted payment methods
To ensure flexibility and convenience, we accept various payment methods, including:
- Visa
- Mastercard
- maestro
- American Express
- Union Pay
- Klarna
- PayPal
- Google Pay
2. Payment process
Steps to checkout:
- Place your desired products in the shopping cart.
- Click on the shopping cart icon and proceed to checkout.
- Enter the shipping information and select a shipping method.
- Select your preferred payment method from the available options.
- Enter your payment details in the secure form.
- Check your order summary and confirm your purchase.
After submitting your order, you will receive an email confirmation with details of your order. If there are any problems processing your payment, we will notify you as soon as possible.
3. Currency
All transactions on DressU are processed in euros. Please note that your bank may charge additional conversion fees that differ from ours. The final debit to your account will reflect all applicable taxes and shipping costs.
4. Order confirmation and invoice
After a successful payment transaction, you will receive an order confirmation via email. This email contains:
- Order number
- Summary of purchased items
- Total amount calculated
- Shipping details
This confirmation serves as your official receipt. Please keep it for your records.
5. Payment security
We value your security. DressU uses industry-standard SSL (Secure Socket Layer) technology to encrypt confidential information during transactions. Our payment processing partners adhere to the PCI-DSS (Payment Card Industry Data Security Standard) to ensure the highest level of security for your data.
6. Payment authorization
By submitting your payment information, you authorize DressU to charge your total purchase amount to the specified payment method. In the rare event that your payment method cannot be authorized, we will notify you via email, and your order may be canceled or placed on hold until payment is cleared.
7. Refund and cancellation conditions
Cancellations: If you wish to cancel your order after payment has been processed, please contact us at info@dressu.de within 24 hours of placing your order. Refunds will be processed according to the payment method used.
Refunds: Please refer to our refund policy ( https://www.dressu.de/policies/refund-policy) for details on refund eligibility, processing times, and related procedures. Depending on your bank's processing times, it may take up to 14 business days for the refund to appear in your account.
8. Changes to payment information
You can manage your payment methods through your DressU account. If you need to update your payment information, please follow these steps:
Log in to your account.
Navigate to “Account Settings” or “Payment Methods”.
Add, update, or remove your payment information as needed.
Save the changes to ensure your new information is processed for future transactions.
9. Fraud prevention
To protect our customers and prevent fraudulent activity, DressU reserves the right to conduct payment verifications. For certain transactions deemed high-risk, we may request additional information or confirmation.
10. Contact information
If you have any questions or concerns about your order or this payment policy, please contact our customer service team. We're here to help!
About DressU
Owner: Patrick Holzdörfer
VAT identification number(s): DE322331144
Address: Gartenstraße 26
61137 Schöneck (Hesse)
Germany
Email: info@dressu.de
Business hours: 9:00–17:00 (Mon–Sat), (GMT+01:00) Central European Standard Time (Berlin).
Thank you for choosing DressU. We look forward to providing you with exceptional service. We value your business and strive to provide you with the best possible service.